Agentic AI Handoff
Roadmap Alignment Vision Cast
Empowering Agentic AI to adapt to conversations and determine when to handoff to a human and when to assist support personnel further. This vision cast prototype was instrumental in validating 2025/2026 roadmap efforts.
KPI Support
Streamline care support with AI enhanced healthcare to members improving efficiency, accessibility, and potentially reducing operational costs.
Project Duration: 2025
User-centered design principles applied:
Understanding users needs
Accessibility
Usability
Empathy
The net benefit:
Agentic AI handoff will help reduce overall support operation costs allowing support personnel to focus on really important member / patient matters.
What is Agentic AI?
Agentic AI refers to AI systems that work on their own, making decisions and taking actions to reach specific goals.
Effective Handoff Considerations:
Contextually transfer essential information with the next agent to avoid customer repetition.
Handoff should be smooth transitions, minimizing disruption and enhancing user experience.
Provide actions to help the human agent quickly integrate seamlessly for an efficient takeover.
The AI agent should explain the handoff to build trust and confidence between all participants..