Provider Connect in Two parts
Whole Person Profile & Provider Messaging / Get Help
Part One — Whole Person Profile
An internal tool allowing providers a comprehensive view of patients, including employer benefits through a patient’s whole person profile. This KPI project is part one of a larger KPI effort. Scroll down for part two.
KPI Clinical
Provider Connect — Increase Health Cloud utilization by Providers through a dedicated portal for their patients through enhanced support tooling.
Project Duration: 2024
User-centered design principles applied:
User-involvement
Empathy
Understanding users needs
Iterative design
Accessibility
Usability
The net benefit:
Giving the Provider a complete whole person view along with a patients employer health benefits helps Providers deliver timely care when patients need it.
Part Two — Provider Messaging
An internal messaging platform allowing providers to connect to their patients through the Get Help feature in the patient app experience.
KPI Clinical
Provider Messaging — Increase Health Cloud utilization by Providers allowing them to connect with their patients through enhanced support tooling.
Project Duration: 2024 & 2025
User-centered design principles applied:
User involvement
Empathy
Understanding users needs
Iterative design
Accessibility
Usability
The net benefit:
Bridging the communication gap providers once had between their patients with this new messaging tool that also increased Health Cloud utilization by 20%.
Get Help (Care Team)
A frictionless way for connecting patients with providers
Get Help (Care Team) addition for patients in their patient app experience.
Project Duration: 2024
The net benefit:
Patients can easily message their care team after completing one in-person appointment establishing the Patient / Provider relationship. Increased appointment scheduling, increased appointment follow-through, and increased messaging utilization by 18%.