Unified Mission Control (UMC)

Self-service Reporting Tool for Benefit Leaders

A powerful unified central internal enterprise analytics tool designed to effortlessly report wellbeing and care navigation utilization for over 400 customers’ Benefit Leaders managing 2 million+ eligible members.

OKR Client

Unify disparate analytic and reporting enterprise 
applications creating one seamless, self-service reporting tool with potential to generating $30 million in annual recurring revenue over five years.

Project Duration: 2018 - 2022

User-centered design principles applied:

  1. User involvement

  2. Understanding users needs

  3. Iterative design

  4. Accessibility

  5. Usability

  6. Empathy

The net benefit:

Benefit Leaders now had the power of self-service and the ability to meticulously investigate member app utilization across their employee population with ease.

 

UMC Email Launchboard

An email-based weekly report for busy benefit leaders surfacing top areas of the member app utilization with ability to launch into those areas inside UMC Reporting for more in-depth analytics.

The net benefit:

Benefit Leaders now received simpler weekly reports via email, with helpful tips to improve their employees' app experience.